Tag Archive: sport


monkeyhorse4

We at Floptajoe.com don’t claim to be experts when it comes to the sport of kings, but on the back of four profitable Cheltenham festivals in a row, we decided to make our selections available to our adoring public.

The team have painstakingly trawled through hundreds of back-alley tipping sites, listened to the jockeys and stalked the trainers to bring you the best and most profitable tips for free!

As the Cheltenham festival progresses, we’ll keep you up to date with real-time tweets on @Floptajoe and will be updating this blog to keep track of how we’re doing.

We said Day Three would be different, it was worse again. It’s been one of those weeks where nothing is going right.

Here’s where the remaining pennies are going today!

DAY FOUR  – Friday, March 14th

1.30 – TRIUMPH HURDLE

  • Guitar Pete – E/W –  9/1 

2.05 – COUNTY HURDLE

  •  Upazo – E/W – 33/1

2.40 – ALBERT BARTLETT NOVICES’ HURDLE

  • King’s Palace – WIN – 3/1 

3.20 – CHELTENHAM GOLD CUP

  • Bob’s worth – WIN – 7/4 – Last Instalment is 10/1  if you’re looking for value!

4.00 – FOXHUNTERS’ CHASE

  • Bertie’s Dream – E/W – 16/1 

4.40 – MARTIN PIPE HANDICAP HURDLE

  • Vieux Lion Rouge – E/W – 15/2 

5.15 – GRAND ANNUAL HANDICAP CHASE

  • Ned Buntline – E/W – 7/1

***** Best of luck! *****

Check out our friends at BookieInsiders.co for even more tips!

Check out our friends at BookieInsiders.co for even more tips!

*Prices are correct at time of posting, as always, never bet more than you can afford to lose.

MonkeyHorse3

We at Floptajoe.com don’t claim to be experts when it comes to the sport of kings, but on the back of four profitable Cheltenham festivals in a row, we decided to make our selections available to our adoring public.

The team have painstakingly trawled through hundreds of back-alley tipping sites, listened to the jockeys and stalked the trainers to bring you the best and most profitable tips for free!

As the Cheltenham festival progresses, we’ll keep you up to date with real-time tweets on @Floptajoe and will be updating this blog to keep track of how we’re doing.

We said Day Two would be different, it was worse. Our only comfort is that no one else seems to be doing any better!

Maybe we should stop calling them ‘tips’ and refer to them as ‘suggestions’ but having said that, Thursday’s betting should improve things.

 

DAY THREE  – Thursday, March 13th

1.30 – JLT NOVICES CHASE

  • Wonderful Charm – E/W –  11/2 – Difficult to go against Felix Yonger, but we’re really confident in this horse at the business end of the race.

2.05 – PERTEMPS FINAL H’CAP HURDLE

  •  Uncle Jimmy – E/W – 20/1 – A lot of contenders here, Uncle Jimmy is a crazy price though and should be there or thereabouts.

2.40 – RYANAIR CHASE

  • Benefficient – E/W – 4/1 – Great horse and amid doubts about Dynaste, it has to be the obvious choice.

3.20 – WORLD HURDLE

  • Annie Power – WIN – 6/4 – Can’t look beyond this selection here. If you don’t fancy the short odds, take a look at Salubrious at 25/1.

4.00 – BYRNE GROUP PLATE

  • Tap Night – E/W – 12/1 – Cracking horse, strong contender.

4.40 – KIM MUIR HANDICAP CHASE

  • Causes As Causes – E/W – 7/1 – Narrowly beaten in last two races but looks to be showing some real form.

5.15 – CHARITY RACE

  • No idea here, won’t be backing this unless we have some serious winnings from the previous races. 

***** Watch out for Day Four coming soon. Best of luck! *****

Check out our friends at BookieInsiders.co for even more tips!

Check out our friends at BookieInsiders.co for even more tips!

*Prices are correct at time of posting, as always, never bet more than you can afford to lose.

horsemonkey-day2

We at Floptajoe.com don’t claim to be experts when it comes to the sport of kings, but on the back of four profitable Cheltenham festivals in a row, we decided to make our selections available to our adoring public.

The team have painstakingly trawled through hundreds of back-alley tipping sites, listened to the jockeys and stalked the trainers to bring you the best and most profitable tips for free!

As the Cheltenham festival progresses, we’ll keep you up to date with real-time tweets on @Floptajoe and will be updating this blog to keep track of how we’re doing.

It was a rough first day with only one win and two places to our name so far. Assuming you placed a significant amount on the Quevega sure thing (as I did), you should be breaking even and ready to reinvest again!

Day two will be different.

DAY TWO  – Wednesday, March 12th

1.30 – NEPTUNE NOVICES’ HURDLE

  • Red Sherlock – WIN –  4/1 – Temperamental horse with a great record. Short price so you may consider Shanahan’s Turn as a cheeky each-way option at 50/1.

2.05 – RSA CHASE

  •  Ballycasey – E/W – 5/1 – A Ruby ride here and should win.

2.40 – CORAL CUP HANDICAP HURDLE

  • Sadler’s Risk – E/W – 25/1 – Difficult race to call, of the shorter prices I would consider Bayan the one to beat at 10/1.

3.20 – QUEEN MOTHER CHAMPION CHASE

  • Captain Conan – E/W – 5/1 – Best bet of today, can’t see this losing. Kid Cassidy is an excellent each-way 11/1 option too.

4.00 – X COUNTRY HANDICAP CHASE

  • Big Shu – E/W – 5/1 – Consistency is the word here. Will be there come the end and has the experience to win it.

4.40 – FRED WINTER HANDICAP HURDLE

  • Violet Dancer – E/W – 20/1 – Bit of a lottery here, but this horse has been targeting this race for a long time.

5.15 – CHAMPION BUMPER

  • Our Kaempfer – E/W – 25/1 – Another long-odds punt, bit of luck and this horse could figure.

***** Watch out for Day Three coming soon. Best of luck! *****

Check out our friends at BookieInsiders.co for even more tips!

Check out our friends at BookieInsiders.co for even more tips!

*Prices are correct at time of posting, as always, never bet more than you can afford to lose.

Watch this space for hints and tips in the run up to Cheltenham 2014.

UPDATED!

horse1b

Day 1 – Cheltenham 2014

————————-

We ended last year’s festival in profit – Check out last years results below:

Cheltenham 2013 – Day 1

MonkeyHorse

Cheltenham 2013 – Day 2

horsemonkey-day2

Cheltenham 2013 – Day 3

MonkeyHorse3

Cheltenham 2013 – Day 4

monkeyhorse4

Day 4 - The final furlong

Day 4 – The final furlong

We at Floptajoe don’t claim to be experts when it comes to the sport of kings, but on the back of three profitable Cheltenham festivals in a row, we decided to make our selections available to our adoring public.

The team have painstakingly trawled through hundreds of back-alley tipping sites, listened to the jockeys and stalked the trainers to bring you the best and most profitable tips for free!

As the Cheltenham festival progresses, we’ll keep you up to date with real-time tweets on @Floptajoe and will be updating this blog to keep track of how we’re doing.

Day Three saw some mixed results, Solwhit was the outstanding performer but the shorter odds horses didn’t show up. As a good friend of mine always says, ‘Horses are people too’.

But forget all that, today is Gold Cup Day, everything changes. It’s time to reinvest your remaining funds and make amends!

 

DAY FOUR – Friday, March 15th

1.30 – JCB TRIUMPH HURDLES

  • Far West – WIN –  7/2 – Ruby’s on a mission, who can stop this man?

2.05 – VINCENT O’BRIEN COUNTY HANDICAP

  •  Ranjaan- E/W – 14/1 – Good value for a Ruby ride

2.40 – ALBERT BARTLETT’S NOVICES HURDLE

  • Our Vinnie – E/W – 10/1 – Beautiful horse, always ready for the big occasion. Place at the very least!

3.20 – BETFRED GOLD CUP

  • Bobs Worth – WIN – 11/4Tried to resist, but you have to fancy the win here.

4.00 – CGA FOXHUNTER CHASE

  • Salsify – Win –  11/4Short odds with this many riders, but quality will see it through.

4.40 – MARTIN PIPE CONDITIONAL JOCKEY’S HANDICAP

  • Paint The Clouds – E/W – 28/1 – Strong finisher, more than half a chance here.

5.15 – JONNY HENDERSON CHASE CHALLENGE CUP

  • Alderwood – E/W – 6/1McCoy has a great chance here. Should win.

Need more info? Need a second opinion? Check out Lukey15

***** Hope this day treats you well, Happy Cheltenham! *****

*Prices are correct at time of posting, as always, never bet more than you can afford to lose.
Day 3 - Nag Nag Nag

Day 3 – Nag Nag Nag

We at Floptajoe don’t claim to be experts when it comes to the sport of kings, but on the back of three profitable Cheltenham festivals in a row, we decided to make our selections available to our adoring public.

The team have painstakingly trawled through hundreds of back-alley tipping sites, listened to the jockeys and stalked the trainers to bring you the best and most profitable tips for free!

As the Cheltenham festival progresses, we’ll keep you up to date with real-time tweets on @Floptajoe and will be updating this blog to keep track of how we’re doing.

Day Two was heavily reliant on Boston Bob coming good…and he fell at the last just after taking the lead. Tolfino Bay threw away a great lead to finish second & Sprinter Sacre won easily as predicted.

Looking for value today in a field dominated by well-known horses, First Lieutenant should fancy the ground and has prepared well. Solwhit is a cheeky choice in the 3.20 but looks set to finish strongly.

We’ve been breaking even so far, this should be a profitable day!

DAY THREE  – Thursday, March 14th

1.30 – JEWSONS NOVICES CHASE

  • Aupcharlie – WIN –  7/1 – Unplaced

2.05 – PERTEMPS FINAL

  •  Sam Winner- E/W – 5/2 – Unplaced

2.40 – RYANAIR CHASE

  • First Lieutenant – Win – 5/2 – 2nd

3.20 – LADBROKES WORLD HURDLE

  • Solwhit – E/W – 9/1  or Reve de Sivola – WIN – 9/2 – One of these horse will win this race.

4.00 – BYRNE GROUP PLATE

  • Huntball – Win –  6/1 – Placed

4.40 – KIM MUIR CHALLENGE

  • Alfie Sherrin – E/W – 8/1 – Placed

5.15 – CROSS COUNTRY HANDICAP CHASE

  • Sacree Tiepy – E/W – 12/1 – Unplaced

***** Watch out for Day Four tomorrow. Best of luck! *****

 

GO TO DAY 4 – ->

*Prices are correct at time of posting, as always, never bet more than you can afford to lose.
Day 2 - Whoa!

Day 2 – Whoa!

We at Floptajoe don’t claim to be experts when it comes to the sport of kings, but on the back of three profitable Cheltenham festivals in a row, we decided to make our selections available to our adoring public.

The team have painstakingly trawled through hundreds of back-alley tipping sites, listened to the jockeys and stalked the trainers to bring you the best and most profitable tips for free!

As the Cheltenham festival progresses, we’ll keep you up to date with real-time tweets on @Floptajoe and will be updating this blog to keep track of how we’re doing.

Day One was saved by two significant bets on Quevega and Simonsig, all of our E/W selections finished just outside the placing and we can’t afford to run it so close today!

DAY TWO  – Wednesday, March 13th

1.30 – AMATEUR RIDERS NOVICE’S CHASE

  • Tofino Bay – E/W –  9/1 – Placed

2.05 – NEPTUNE NOVICE’S HURDLE

  •  Chatterbox – E/W – 10/1 – Lost

2.40 – RSA CHASE

  • Boston Bob – Win – 7/2 – Can’t look beyond this proven winner.

3.20 – QUEEN MOTHER CHAMPION CHASE

  • Sprinter Sacre – Win – 3/10 – Never going to lose, but a terrible price.

4.00 – CORAL CUP

  • Master of the Sea – E/W –  14/1 – Placed

4.40 – JUVENILE HANDICAP HURDLE CHASE

  • Totalize – E/W – 16/1 – Lost

5.15 – CHAMPION BUMPER

  • Sizing Tennessee – E/W – 16/1 – Too big a field to back short odds horses, half a chance!

***** Watch out for Day Three tomorrow. Best of luck! *****

GO TO DAY 3 –>

 

*Prices are correct at time of posting, as always, never bet more than you can afford to lose.
Day 1 - Giddy up!!

Day 1 – Giddy up!!

We at Floptajoe don’t claim to be experts when it comes to the sport of kings, but on the back of three profitable Cheltenham festivals in a row, we decided to make our selections available to our adoring public.

The team have painstakingly trawled through hundreds of back-alley tipping sites, listened to the jockeys and stalked the trainers to bring you the best and most profitable tips for free!

As the Cheltenham festival progresses, we’ll keep you up to date with real-time tweets on @Floptajoe and will be updating this blog to keep track of how we’re doing.

Let’s enjoy the festival!

DAY ONE  – Tuesday, March 12th

1.30 – Supreme Novices’ Hurdle

  • Dodging Bullets – E/W –  9/1 

2.05 – Arkle Chase

  •  Difficult to ignore  Simonsig in this race, but put off by the 4/6 price we’re plumping for Benefficient E/W at 16/1 
  • CORRECTION – Benefficient is now a NR – Put your house on Simonsig!!

2.40 – JLT Specialty Handicap Chase

  • Fruity O’Rooney – E/W – 8/1 – Placed!

3.20 – Champion Hurdle

  • There’s a lot of talk about Hurricane Fly in this race, but Zarkandar looks the better horse at the better price of 7/2

4.00 – Cross Country Chase

  • Sacree Tiepy – E/W –  25/1 – Moved to Thursday

4.40 – OLBG David Nicholson Mares’ Hurdle

  • Quevega is incredibly short at 8/15 but losing is inconceivable. Back this horse or ignore this race!

5.15 – PLI Novices Handicap Chase

  • Carlito Brigante – E/W – 7/1

***** Watch out for Day Two tomorrow. Best of luck! *****

*Prices are correct at time of posting, as always, never bet more than you can afford to lose.

GO TO DAY 2 – ->

Floptajoe v Bet365 Customer Service

—————————————-
22 June 2012
Amendment:
An extremely pleasant manager from Bet365 called me today to apologise for the level of service received.
She had come across the blog and agreed that the policy had been too rigid in this case. She activated my new card, withdrew the funds and awarded a £50 free bet (waiving the usual rollover) to my account.
I’ve sold out, but go on, have a read anyway!
——————————————

I changed banks a few months ago, then came into some winnings on Bet365.

My card no longer existed and I looked into retrieving my funds. Opting for LiveChat, I hoped to sort this out within minutes.

I was in for a world of hurt. 

Adopting an over friendly tone and filled with the arrogant optimism of a man who’s never complained about anything in his life, I entered:

Φ

All names have been changed to protect the incompetent.

26 April 2012

Bernabet has joined this chat.
You are now chatting with Bernabet.
Bernabet Hello, welcome to bet365 Live Chat. How may I help you?
Joseph Hi Bernabet. My code is : xxxx. I’m wondering what my withdrawal options are. I’ve changed banks, so my AIB laser is no longer active but I have £100 remaining in my balance. I’ve added my other card, but it does not allow me to withdraw to it.
Bernabet One moment please.
Bernabet Where possible we will return any winnings back to the same payment method that was used to deposit funds into the account. We would need to send the funds back to its original source in the first instance.
Bernabet If this was to be rejected as you say the card is no longer active the funds will be returned to your bet365 account, then we can look into withdrawing via a different method.
Bernabet Do you need any more assistance with this query?
Joseph Yes, it would be rejected since I’ve switched to Ulster Bank. What other options are there?
Bernabet If the funds are returned this will then be reviewed by our payments team. This would then usually be sent via bank wire.
Joseph What would I need to do to organise a bank wire?
Bernabet Once the funds are returned if they are rejected, then you can contact us back and we can take your bank details from you, for example account number and sort code and then we can just wire the funds back to your bank account.
Bernabet Is there anything else I can help you with today?
Bernabet Thank you for contacting bet365 Live Chat today.
Bernabet has now left this chat.

 Φ

The agent here sends these two messages and closes the chat before I can respond. Fair enough, this can happen in a busy workplace. Not really believing the agent, I begin again.

Φ

Philip has joined this chat.
You are now chatting with Philip.
Philip Hello, welcome to bet365 Live Chat. How may I help you?
Joseph Hi Philip. My code is :****. I’m wondering what my withdrawal options are. I’ve changed banks, so my AIB laser is no longer active and the account is closed. But I have £100 remaining in my balance. I’ve added my other card, but it does not allow me to withdraw to it.
Joseph What can I do?
Philip Where possible we will return any winnings back to the same payment method that was used to deposit funds into the account.
Philip Is there anything else I can help you with today?
Joseph That won’t be possible unfortunately. It was closed on the 18th of April.
Philip We will still attempt to send the funds back to that card.
Philip If your issuer can not accept the funds, they would be sent back to us.
Philip If this was to happen we would send the funds via bankwire.
Philip Is there anything else I can help you with today?
Philip Thank you for contacting bet365 Live Chat today.
Philip has now left this chat.

Φ

This time, the agent ended the chat while I typed a response. Must be busy over there, I’ll type faster next time.

Φ

Beyonce K has joined this chat.
You are now chatting with Beyonce K.
Beyonce K Hello, welcome to bet365 Live Chat. How may I help you?
Joseph Philip has joined this chat.You are now chatting with Anthony B.Philip Hello, welcome to bet365 Live Chat. How may I help you?Joseph Hi Anthony. My code is :****. I’m wondering what my withdrawal options are. I’ve changed banks, so my AIB laser is no longer active and the account is closed. But I have £100 remaining in my balance. I’ve added my other card, but it does not allow me to withdraw to it.Joseph What can I do?Philip Where possible we will return any winnings back to the same payment method that was used to deposit funds into the account.Philip Is there anything else I can help you with today?Joseph That won’t be possible unfortunately. It was closed on the 18th of April.Philip We will still attempt to send the funds back to that card.Philip If your issuer can not accept the funds, they would be sent back to us.Philip If this was to happen we would send the funds via bankwire.Philip Is there anything else I can help you with today?Philip Thank you for contacting bet365 Live Chat today.Philip has now left this chat.
Joseph Hi Beyonce, sorry about the confusing paste of the previous chat. It closed abruptly, can you verify what your colleague said about withdrawals or is he mistaken?
Beyonce K Before we discuss specific details on your account, could I take your four-digit security number please?
Joseph Thanks. ****
Beyonce K I will be right with you.
Beyonce K We are still required to attempt to return funds back to the card they were deposited by, therefore if we sent funds to your expired card and your bank rejected them we would then look at returning them to you via a different method.
Beyonce K Is there anything else I can help you with today?
Beyonce K Thank you for contacting bet365 Live Chat today.
Beyonce K has now left this chat.

Φ

Again, the chat ends as I type. Starting to lose my cool, I begin with a mild rebuke.

Φ

Beyonce K has joined this chat.
You are now chatting with Beyonce K.
Beyonce K Hello, welcome to bet365 Live Chat. How may I help you?
Joseph Hi Beyonce, my chat closed a bit quick last time. This is the third time I’ve had to start from the beginning.
Joseph Code: ****
Beyonce K One moment please.
Joseph I’m wondering what my withdrawal options are. I’ve changed banks, so my AIB laser is no longer active and the account is closed. But I have £100 remaining in my balance. I’ve added my other card, but it does not allow me to withdraw to it.
Joseph You and the other agents keep telling me I need to send the funds back to my old bank first?
Beyonce K Yes that is correct.
Beyonce K We would need to send funds back to where they were deposited from.
Joseph It seems absurd to send my money somewhere knowing it won’t go through. How long would this take? 2-3 working days to be sent back, 2-3 working days to bounce back to you again (best case scenario), then a few days to set up a wire?
Joseph Are you saying there are no other options for me right now? I could send documentation in to prove my identity and bank details if that would help?
Beyonce K Your bank may accept the funds when we send them, as sometimes they will hold the funds and contact you before processing them into your account.
Beyonce K If they reject the funds they will come back to us and we would contact you to reprocess them.
Joseph I don’t have an account with them anymore. I have changed from AIB to Ulster Bank. They will not accept the funds.
Beyonce K I understand this however we will still have to attempt to send the funds back to the source they were deposited from/
Beyonce K We would then look to reprocess the funds if this was unsuccessful.
Beyonce K Is there anything else I can help you with today?
Beyonce K We have not heard from you. Do you wish to continue the chat?
Joseph I’m not too happy with that. Is there a supervisor available to chat with me?
Beyonce K One moment please.
Beyonce K I can arrange for someone to call you back, when is the latest you are available to be called?
Joseph Not really in a position to take a call. If they could come on chat it would be ideal? Are you seriously telling me I have to intentionally lose these funds before I can send them directly to my current bank?
Beyonce K There is no one available to speak with you via chat now, so I would have to arrange a call back for you.
Beyonce K If you cannot take a call tonight I can arrange this for when you are available.
Joseph Could you pass this onto a supervisor and have them email me when they get a moment? Be sure to mention I am happy to send any documentation required to put a bank transfer through or to verify my identity.
Beyonce K I have requested for a supervisor to email you in regards to this.
Beyonce K Is there anything else I can help you with today?
Joseph Thanks for your patience Beyonce, Bet365’s systems seem to be very unwieldy. Have a good night!
Beyonce K Thank you for contacting bet365 Live Chat today.
Beyonce K has now left this chat.

Φ

I’m trying to be nice, but I’m really just becoming passive-aggressive which probably irritates agents all the more. I’m certain they can send out a cheque or organise a bank transfer.

A supervisor will see sense.

Φ

April 27 2012

 

Email From Supervisor/Team Leader
Dear Mr O´Callaghan,
I am contacting you regarding your withdrawal query.Where possible we will return any winnings back to the same payment method that was used to deposit funds into the account. I appreciate you have explained that the card in question is no longer active, however we will still need to attempt to return any winnings to this card.  We will know within minutes of attempting to process the withdrawal whether this is successful or not.  If not, we can arrange to withdraw your any funds by Bank Wire. If you would like us to attempt a withdrawal for you, please contact us to arrange this.
If you have any further queries, we may ask you to confirm your username and four-digit security number. If you are unable to recall your four-digit security number, go to Services in the top right corner of our website, click on Help, select FAQ – My Account and refer to What if I forget my four-digit security number.

We look forward to hearing from you. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, freephone 1800 946 242 or alternatively call +44 1782 684757 and we will be pleased to assist you. Please include your username and four digit security number on all future responses.

Kind regards,

Dennis Waterman

Customer Account Team Leader
The bet365 Team

 Φ

Fine. I’ll send £10 back to my closed account.  Once that is rejected, I can return to being a respectable human being.

I wait four working days and get in touch.

Φ

May 17  2012

You are now chatting with Betrand R.
Betrand R Hello, welcome to bet365 Live Chat. How may I help you?
Joseph Hi there Betrand. Code: ****
Joseph I’ve switched bank accounts and was asked to send some funds to my old account before I can withdraw to my new one. Have these funds been bounced back yet?
Betrand R Is this the withdrawal for £10?
Joseph Yes, that’s right.
Betrand R One moment please.
Joseph Thanks.
Betrand R I’m sorry for the delay. I’ll be right with you.
Betrand R Thank you for waiting. I’ll be with you as soon as possible.
Betrand R The funds have not been returned to us.
Betrand R I advised you speak to the card issuer in regards to if they have received the funds, they may have them in a holding account.
Joseph Ok, when do you think they will be? I was told 2-3 working days before.
Betrand R For debit and credit card transactions, funds may take around one to three working days to reach your bank account due to standard clearance procedures.
Betrand R Is there anything else I can help you with today?
Joseph So, it’s 1-3 working days to fail to reach my non-existent bank account and 1-3 to return to you again? Max 6 working days?
Betrand R It depends if the bank accept the funds, I advise you speak to them.
Betrand R Do you need any more assistance with this query?
Joseph I don’t have a bank account there anymore, I didn’t want to send them anything but was advised to do so by many of your colleagues!
Joseph Was told it was a necessary formality.
Betrand R You are still able to speak to them even if your account is closed.
Betrand R Please contact us once you have spoken to them.
Joseph I was given no other withdrawal options and knew this would happen. I offered to send in any documentation you require to organise a cheque or bank transfer.
Betrand R We have not heard from you. Do you wish to continue the chat?
Betrand R As previously advised please speak to the bank in regards to this withdrawal.
Joseph Can you please pass me to a supervisor?
Betrand R Why do you wish to speak to a supervisor?
Joseph I dealt with a supervisor in the first place as I felt these procedures were ludicrous and suspected this would happen. Can you be certain my funds haven’t bounced back? Can you run a trace on a payment?
Betrand R As the funds were processed within the past couple of days we cannot yet confirm if the funds will return to us, that is why I advised you to speak to the bank as they could inform you if they received the funds and if they have returned them.
Betrand R We are unable to trace the funds until 10 working days have passed.
Joseph If the account is closed, is it fair to assume that they will bounce back eventually? I presume you get this sort of query quite often.
Betrand R It depends on the bank, some banks do return the funds back other do keep them in a holding account, you then contact them and they discuss the options available to you.
Betrand R That is why the best action I can currently advise is to speak to your old bank, they could then give you more information.
Joseph I understand. This was not made clear when I requested the withdrawal. I’ll leave it until Monday and get back in touch as I would like to put off speaking with my former bank as long as is humanly possible.
Betrand R I understand, once you have spoken to them then feel free to contact us.
Joseph As a word of feedback that you may pass on if you care to, this process is ridiculous.
Betrand R No problem.
Betrand R Is there anything else I can help you with today?
Betrand R Thank you for contacting bet365 Live Chat today.
Betrand R has now left this chat.

 Φ

Sure, I could speak with my bank but I couldn’t go crawling back! Let them think I’m a successful, happy person who doesn’t spend every waking minute stressing about the location of €100.

The next chat is the least helpful by far.

Φ

June 7 2012

Hi,

Could a Team Leader/Supervisor/Manager please review this chat and let me know if they find the standard acceptable?

Also, could the query be sorted out please? It’s been months and your procedures have failed me.

Username: xxxxxxx

Code: ****

Regards,

Joe

(See chat below)

 June 7

VuVu Z has joined this chat.
You are now chatting with VuVu Z.
VuVu Z Hello, welcome to bet365 Live Chat. How may I help you?
Joseph Hi VuVu, My number is: ****.
VuVu Z Thank you, how can I help?
Joseph I’ve been having a few issues for weeks now. I switched banks and no longer use the laser card as the account it’s linked to is closed.
Joseph Your policy, from what I understand, is to send funds back to the old card even if it no longer exists. Then you can detect whether it’s been declined. I have withdrawn, but my old bank sent the funds to be in a bank draft.
Joseph This took 3 weeks to reach me. Can you detect whether the account is no longer active and allow me to use the Ulster bank Visa I have now added to the account?
Joseph Sorry *sent to me in a bank draft* typo
VuVu Z I will be right with you.
Joseph Thanks.
VuVu Z Just to clarify, have you now withdrawn the funds and received the funds?
Joseph Yes. My old bank have sent them to me in a bank draft for some reason!
VuVu Z So you have now received the funds and they will not be returned to bet365?
Joseph It’s seems so, yes.
VuVu Z Okay, please can you clarify your query?
Joseph I still have money in my bet365 balance which I would like to withdraw, but I don’t want it to take 3 weeks again. What options do I have?
Joseph Please bear in mind I have already withdrawn more than I have deposited this year.
VuVu Z Do you mind continuing to hold while I look into this for you?
Joseph No problem at all, it is a tricky one!
VuVu Z Your funds would be sent back to the same payment method which you deposited from.
Joseph This is what I was told last time. I was also told that if my bank account was closed, the funds would bounce back to bet365. This has not happened.
Joseph Surely there’s another way this can be resolved?
VuVu Z One moment please.
VuVu Z I can confirm that the Payments Department have reviewed your account and the funds should be sent back to your card ending xxxx.
Joseph I dispute this. That bank account is closed, I no longer bank with them. This card has been stopped.
Joseph Can you review previous chats from 6 weeks ago in which I was assured this would be resolved within minutes/days.
VuVu Z I will be right with you.
VuVu Z Do you mind continuing to hold while I look into this for you?
Joseph Not at all. Thanks, VuVu.
VuVu Z Thank you for waiting. I’ll be with you as soon as possible.
Joseph If it helps, I got an email from Nicky H, a team leader there. He said the below:
VuVu Z I can confirm that your funds would need to be sent back to the same payment method which you deposited using. This is a company policy. I would advise that you contact your bank account to discuss this further.
Joseph “I appreciate you have explained that the card in question is no longer active, however we will still need to attempt to return any winnings to this card. We will know within minutes of attempting to process the withdrawal whether this is successful or not. If not, we can arrange to withdraw your any funds by Bank Wire. “
VuVu Z As you have previously advised, your bank did accept the funds and the funds were not returned to bet365.
VuVu Z Therefore we will need to return the funds in the same way as before.
VuVu Z I would advise that once all the funds are withdrawn, that you use a card which you are comfortable with the funds returning too.
Joseph They are not my bank. Of course, I would like to use a card which works.
Joseph If I give you proof that my bank account is closed, would this help?
VuVu Z No, we can see that your card has expired. However, because you initially deposited using that card, we need to attempt to return the funds to that card.
Joseph I understand this policy. This is presumably to prevent the possibility of fraud. However, I have withdrawn more than I deposited, these are winnings you will not give me access to.
Joseph Could you refer this conversation to a supervisor/Team leader please and have them give me final response?
VuVu Z No problem. Do you mind continuing to hold while I look into this for you?
Joseph That’s fine.
VuVu Z Thank you for waiting. I’ll be with you as soon as possible.
VuVu Z I’m sorry for the delay. I’ll be right with you.
VuVu Z I can confirm that I have referred our conversation to my Team Leader and we will need to process the funds back to the same card which you deposited the funds from.
VuVu Z If the bank do not accept the funds, we can look into this further for you. However in the first instance we will need to send the funds back to the same card you deposited from.
Joseph Is there any way I can get my money from your company without it taking at least 3 weeks?
VuVu Z For debit and credit card transactions, funds may take around one to three working days to reach your bank account due to standard clearance procedures.
VuVu Z It may be that with your card been expired, that the funds take longer to return to you.
Joseph You are trying my patience VuVu. Please stop giving me standard responses to key words I say.
VuVu Z I am assisting you with your query and the above is the correct information.
Joseph It is correct, but it’s not even nearly what I’m asking.
VuVu Z Please clarify how I can help?
VuVu Z I can only assist you on how long standard withdrawals via Debit and Credit Cards take.
Joseph Can you have a team leader review this chat please, consult with the payments team and have him/her email me your company’s full position on this.
Joseph Surely I have the right to further payment options in this scenario.
VuVu Z One moment please.
VuVu Z Thank you for waiting. I’ll be with you as soon as possible.
VuVu Z I’m sorry for the delay. I’ll be right with you.
VuVu Z I will be right with you.
Joseph Can I leave that with you VuVu? I’ll at this chat to my files of discontent.
VuVu Z I have escalated your query to a Team Leader and our Payments Department.
VuVu Z Unfortunately, the funds will need to be returned to the same payment method which you deposited using.
Joseph Thanks. I await the email!
VuVu Z What email are you querying?
Joseph The email requested here:” Joseph – Can you have a team leader review this chat please, consult with the payments team and have him/her email me your company’s full position on this.”
VuVu Z I do not understand what further information we could send you via an Email.
VuVu Z A Team Leader has just reviewed this conversation, as have the Payments Department and the funds need to return to the same payment method you have deposited via and this will not can not be altered.
Joseph You have escalated the query to payments and team leader, I’m expecting an email from one or both of them. This is my request.
VuVu Z One moment please.
VuVu Z I can arrange for you to be sent an Email, however a Team Leader has just advised me that it will contain exactly the same information as which has been provided in this chat.
Joseph Very well, please request this of your Team Leader. I may well close my account once this is resolved.
VuVu Z I can close the account for you now if you like?
Joseph No thanks VuVu. It is not yet resolved.
VuVu Z You can still discuss the account and process withdrawals whilst the account is closed.
Joseph Betting will be tricky though, best leave it open for now.
VuVu Z No problem.
VuVu Z Please confirm you email address?
Joseph ****@****.com
Joseph Thanks for your time, I’ll close the chat now if I may?
VuVu Z Thank you for contacting bet365 Live Chat today.
VuVu Z has now left this chat.

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That’s right. I went as far as actually complaining about an agent! What’s happening? What have I become? What have they turned me into?

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June 8 2012

 Dear Mr O´Callaghan,
Thank you for your email.
I have reviewed the chat in question and I can see no issues with the service that you have received.  The advisor has followed our withdrawal policies and when requested she has asked a Team Leader to review the chat.
The advisor did contact the Payments Team who deemed that the funds should be returned to the card used to deposit.  Usually, when an account is closed, the card issuer no longer accepts the withdrawals.
I have escalated your complaint to the Payments Team and asked a Team Leader to review this decision.  They have taken on board your comments detailed in the chat and they have agreed the following resolution.
We cannot return the funds to a different Visa card.  We can, however send you a bank wire should your balance reach the minimum withdrawal amount of €125.
I can see you have 6 unsettled bets on the Euros, if you have any returns from these bets increasing your balance above the minimum, we can process a bank wire withdrawal.
If you receive no returns or you bet with your returns reducing the balance below the minimum, we would need to send the funds back to card ending 7160.
To complete the bank wire should your balance exceed €125, we would need the following details:
Banks name
Banks address
IBAN
BIC
Please confirm is this resolution is acceptable.
We look forward to hearing from you. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, freephone 1800 946 242 or alternatively call +44 1782 684757 and we will be pleased to assist you.
Kind regards,
Dennis Waterman
The bet365 Team

 Φ

 To date I have successfully received a total of  €52.50 from Bet365 in the form of two transactions sent back to the card that doesn’t exist. Each one has taken approximately three weeks to be processed by my old bank, these arrive at my parents address in the form of a handy bank draft.

My current Bet365 balance is €110 following further winnings. Turns out it’s much easier to bet successfully when you know you can’t withdraw it.

Φ

Every night, I dream of reaching the €125 bank transfer threshold arbitrarily set by Bet365.

Φ

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